Refund policy
Our return policy lasts 14 days. If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.
REQUIREMENTS:
- Once you want to return a product, please send us a return/exchange request to hi@kawaiiside.com including the following details:
- Your order number
- SKU number of the product which you need to return or exchange
- Evidence picture/video showing the problem/defect
- To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.
RETURN SHIPPING:
Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.
In the following cases, you’ll be responsible for paying the shipping costs for returning your item.
- Incorrect order:
If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.
- Unwanted item:
If you no longer want the item, please contact us within 14 days of receiving the product for a return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@kawaiiside.com
NON-RETURNABLE ITEMS:
Several types of goods are exempt from being returned:
- Swimwear, bodysuits, lingerie & sleepwear, earrings and body piercings
- Health and personal care items
- Sanitary goods
- Final sale items
Please contact us in following way:
hi@kawaiiside.com